Shared Inbox

An inbox where the AI is already working.

Not a bot bolted onto a chat window. Agents qualify, answer and close inside the same threads your team uses — and step aside the moment a person should take over.

Start free

Conversations

All 670

Unread 36

AI-handling 18

Needs human 5

Unreplied 52

Assigned to me 7

Resolved 148

Custom segments

🔥 Hot, unreplied 14

🔧 Service due 41

Combine a folder with the filters and search, then save the combination here as a one-click segment.

＋ Save segment

Search conversations…≡⟳

All tagsAnyone Any timeAny stage All sources/events

Showing 60 chats

Aarav Mehta4 mins

+91 90000 11223 New

Is the weekend slot still open for a full…

Kavya Rao22 mins

+91 90000 44556 Customer

Perfect, I’ll take that. Send me the link.

Devansh Iyer1 hr

+91 90000 77889 ⚠ Needs human

My unit’s still in warranty though — will…

Nisha Bhat3 hrs

+91 90000 33447 Customer

Saturday 10 AM works, thank you!

Rohan TandelYest

+91 90000 66112 Relationship

Not this month, maybe after Diwali 🙏

Aarav Mehta

+91 90000 11223 ✨ Qualify agent

👤 Assign✓

Is the weekend slot still open for a full detail?2:41 pm

Saturday 10 AM is free. Full detail is ₹6,500 and takes about 5 hours — shall I hold it?2:41 pm ✓✓

Hold it. Do you take UPI?2:44 pm

✨ Graded HOT · handed to the Conversion agent

Holding Saturday 10 AM for you. Here’s the secure UPI link for the ₹2,000 advance.2:45 pm ✓✓

📎📷 Message ➤

Lead context

Aarav Mehta

+91 90000 11223

New✨ Qualify

Can reply freely · window closes in 21h 09m

Value

₹0

lifetime

payments

Never bought—

First seen2 Sep 2026

Last activity

Tapped“Book a slot” · 4m ago

Sourceinstagram_ad

Open full contact →

One window. Folders and saved segments, every conversation, the thread the AI is working, and everything Reachly knows about the person.

Not a widget on the side

The AI works in the inbox, not next to it.

Every thread shows who is on it. An AI-handling folder for what is being worked, a Needs human folder for what is not, and a chip on the thread naming the agent — so you always know whether to step in.

AI-handling · 18Conversations an agent is actively working right now. Open one and watch it happen — you can take over mid-sentence.

Needs human · 5The agent hit something it should not answer — a warranty, a refund, an angry customer — and stopped. These come first, every morning.

Can reply freely · 21h leftThe rail counts down WhatsApp’s 24-hour window, so nobody wastes a free-text reply that would never be delivered.

Custom segments

Find them once. Keep them forever.

Combine a folder with filters and a search — unreplied, hot, tagged Pune, quiet 30 days — then save that combination as a one-click segment in the sidebar.

🔍

Filter by anything on the recordTag, assignee, stage, last activity, source or event — including where they came from and what the AI graded them.

📌

Saved as a rule, not a listThe segment stores the filter, not the names — so it is always current. New people who match are simply in it tomorrow.

⚡

One click, every morning“Hot, unreplied” is the first thing you open — 14 people worth a message before anything else.

Conversations

Unread 36

Unreplied 52

Custom segments

🔥 Hot, unreplied 14

🔧 Service due 41

🌐 Read pricing 2× 9

😴 Quiet 30+ days 203

Combine a folder with the filters and search, then save the combination here as a one-click segment.

＋ Save segment

Act on a whole segment

Select them, then send — or hand them to an agent.

The list is not just for reading. Tick the people you mean, and two things become possible that normally need a different screen entirely.

14 selected Select all matching Clear 📤 Send template ✨ Hand to AI

📤 Send template → a real campaignIt does not fire a blind blast. It creates an actual campaign with the variables mapped per person, so progress, quota and opt-out exclusions all show up where campaigns live.

✨ Hand to AI → one agent, many conversationsWrite the goal in a sentence — “book them a slot this week” — and an agent opens a real one-to-one conversation with each person, adapting to what each one says back.

Still your rulesOpt-outs are skipped, the daily cap holds, and every one of those conversations shows up in this same inbox for you to watch or take over.

Auto-assign to the team

The right person, without anyone dispatching.

A shared inbox fails the day two people answer the same customer. Ownership lives on the conversation, and it can be handed out automatically.

👤

Assigned by a rule, or by handA journey can assign on the trigger — new leads to sales, complaints to support — and anyone can reassign in one click.

🚫

A human decision outranks the AIOnce a person owns a thread, no agent silently reassigns it. The picker only offers real members of your team, so a typo cannot create a phantom owner.

📥

“Assigned to me” is the whole jobEach person opens one folder and sees exactly their work — with everything the AI already learned attached to it.

Search conversations…≡

Any stageAssignee: Priya

Showing 7 chats · assigned to Priya

Sana Gill9 mins

+91 90000 22110 Qualify

Yes tomorrow morning is fine for me

Vikram Joshi40 mins

+91 90000 55009 ⚠ Needs human

The invoice shows a different amount…

Tara Menon2 hrs

+91 90000 88774 Customer

Booked, see you Saturday 👍

Behind every thread

The customer, and every judgement the AI made about them.

Open the contact and you get the money, the source, what the agent suggests doing next — and a journey that records every grade, every handover and the evidence behind it. Nothing the AI decided is hidden from you.

Aarav Mehta

+91 90000 11223 · WhatsApp New ✨ Qualify

₹0

Lifetime value

Orders

instagram_ad

Source

4m ago

Last active

✨

Qualify agent suggestsSlot held but unpaid — send the advance link again this evening, then stop.

OverviewManagePaymentsAI AgentsWebsite journey

About

Emaila.mehta@example.com

WhatsAppOpted in

StatusActive

Sourceinstagram_ad

Created2 Sep 2026

Custom fields

AI intentready to book

VehicleSUV · 2021

Journey

Conversion agent sent a payment link₹2,000 advance · inside your 10% discount cap2 Sep, 2:45 pm

Qualify agent marked Hot → handed to ConversionEvidence: “Hold it. Do you take UPI?”2 Sep, 2:44 pm

Qualify agent engagedAnswered the price question, asked one qualifying question back2 Sep, 2:41 pm

Became a contactTapped “Book a slot” on the website — 3 pages already on record2 Sep, 2:40 pm

Every grade with its evidence. You can read why the AI decided what it decided — and disagree with it.

Being straight with you

What the inbox will not do.

It will not guessWarranty, refunds, anything outside what you have taught it — the agent stops and flags the thread rather than inventing an answer that costs you money.

It will not message the opted-outSuppression is enforced at the moment of sending, not when the message is composed — so no route around it exists, including a bulk hand-off.

It will not hide what it didEvery AI reply is labelled with the agent that sent it, and every grade, handover and payment link stays on the journey.

What fills the thread.

AI Agents →The five specialists working these conversations, and how they hand over. Smart CRM →The record the lead context is reading from. Campaigns →Where a “Send template” from the inbox actually lands.

Put your team and the AI in the same window.

Start with the AI reading only. Let it reply once you have seen enough of it to trust it.

Start free

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The AI marketing engine for businesses that grow on repeat customers.