Four specialists. And the one that commands them.
Each owns one part of the customer relationship. They share one memory, and hand over mid-conversation. The fifth takes a business goal — and puts all four to work on it.
The problem
One bot doing four jobs badly is not four agents.
Most tools give you one chatbot and a script. It talks to a new lead, a complaint and your ₹2-lakh customer in the same tone — and the conversation it gets wrong is usually the valuable one.
How they work
Every reply is the same four moves.
No scripts. Each agent runs a short loop on every message — and every move is inside limits you set.
The handover
Watch one conversation change hands.
A pricing question arrives. Support reads it, realises it’s a buying question, and hands it to Conversion — which answers the same message. One message in, one right reply out.
Without the handover, Support answers — accurate, flat, no offer. The first reply decides whether there is a second.
The roster
Each one owns a different part of the relationship.
Qualify
Answers every enquiry in seconds and grades how serious it is — with evidence.
- Grades from what they actually said
- Captures budget, need and timeline
- A week-old “hot” re-qualifies instead of walking into a pitch
Support
Resolves issues from your knowledge base and follows each one to “yes, it’s fixed.”
- Orders, delivery, refunds, appointments
- Asks you the questions it could not answer — then knows them forever
- Confirms the fix instead of assuming it
Conversion
Negotiates inside your limits and takes the payment in the chat.
- Discount ceiling enforced in code, not promised
- Remembers every price, promise and objection
- Sends a real payment link and books the slot
Relationship
Brings existing customers back — at the moment they’re due.
- Knows purchases, lifetime value and occasions
- Service due, refills and renewals, once per cycle
- Win-backs reported in rupees actually recovered
The fifth agent
The four work conversations. This one works your number.
Give it a goal in plain language — “refill 40 service slots by the 15th” — and it works like a marketing manager you’d actually hire:
- Sets a measurable finish line. Real bookings and payments, not engagement.
- Builds the plan. Campaigns, journeys, templates — drafted for your one-tap approval.
- Delegates. Hands segments to the right specialist to work one-to-one.
- Checks the numbers daily. Re-plans only when they moved.
- Proposes, never fires. Every change waits for your tap.
How they get better
A team that trains, practises, and proves it improved.
Every agent has a training room — and unlike human training, every change is measured against revenue.
Where they stop
The limits are the point.
Put the whole team on your list tonight.
Start with Qualify and Support switched on. Add Conversion when you trust it — and give the AI CMO a number when you are ready.
The AI marketing engine for businesses that grow on repeat customers.