Each owns a different part of the relationship. They read the same customer history, and hand the conversation over the moment it stops being theirs — so nobody gets asked the same question twice.
The problem
Most tools give you a single chatbot and a script. It greets a new lead the same way it answers a complaint, and the same way it talks to a customer who has spent two lakh with you. The tone is wrong for someone, always — and whichever conversation it gets wrong is usually the valuable one.
The handover
A pricing question arrives. Support picks it up, recognises it is not a support question, and hands it to Conversion — which answers the same message. The customer sends one message and gets one reply, from the right agent.
Without the handover the first reply comes from Support — accurate, flat, no offer — and Conversion only gets involved if the customer bothers to reply again. The first reply is the one that decides whether there is a second.
The roster
Senses intent from the conversation and qualifies every lead — silently in the background, or as a light chat. Nothing reaches you unranked.
Answers questions and resolves issues — on brand, grounded in your own knowledge base, and it hands anything risky to a human rather than guessing.
Reads the full history — what Support answered, what Qualify learned — to make the right offer at the right moment, without pressure.
Owns your existing customers: retention, repeat purchase, lifetime value. Keeps them warm, and passes new buying intent straight to Conversion.
Where they stop
Start with Qualify and Support switched on. Add Conversion when you trust it.